5-star deluxe hotel in the Ahrntal Valley in South Tyrol

Additional information

We are happy to provide you with information regarding further details about our 5-star deluxe hotel in the Ahrntal Valley in South Tyrol:

  • Children in the Palace: 0 -1 yrs of age - no charge, 2 - 3 yrs of age - 90%, 4 - 11 yrs of age - 50%, 12 - 14 yrs of age -30%. The children's discount only applies if children room with parents.
  • Shorter Stays: For a stay of less than 3 days an additional fee of 10% per person per day applies.
  • Arrival & Departure: Your room will be available to you as of 2:00 pm. On the day of your departure please check out of your room by 11:00 am.
  • Refunds: No refunds for unused meals or services included in the half-board.
  • Reservations - Deposit: To confirm your reservation, we require a down payment of 400 € by credit card.
  • Single Occupancy Surcharge: In case of reservation of a double room for single use, a surcharge of 50% of the regular room rate, depending on category, will apply. This surcharge does not apply to the single room.
  • Frequest Guests: Regular guests will receive a 10% discount as long as they book a stay of at least 7 consecutive days every year.
  • Garage: Garage parking spaces may be reserved by all guests for a fee of 8 Euro per day.
  • Cancellation of Appointments in the Beauty Area: Please cancel your beauty or vitality treatment 2 days in advance, for later cancellations or missed appointments, a fee of 50% of the treatment fee will be assessed.
  • Cancellations: If you do not have any travel insurance cover and cancel your trip, the booked package will be charged as follows - up to 30 days before 0%, 29 to 3 days before your arrival 50%, 2 days or just before you are due to arrive or early departure, 100%.
  • Travel Cancellation Insurance: To protect you from the inconvenience of having to pay a cancellation fee for early departure or complete cancellation, we offer travel cancellation coverage for the whole family. This way you are protected in case of an early departure.
  • Dogs: Your pet is most welcome here. Please do remember that pets are not permitted in our Wellness area or the dining area, but we could offer the possibility to eat in the bar area with your dog. Pet fee: € 25 per day excluding pet food.
  • Payments: We accept cash, ATM payments or credit cards.
  • Local tax: Persons aged 14 years and over will have to pay, per provincial government decree, a local tax of € 1.80 per person/night to lastingly promote regional tourist attractions. This fee is not included in the total price of your stay and can only be paid locally.